1.How do I use a promo code?

We have set up a surprise discount code for you in the product's add-to-cart location and customer service email notification. If you successfully claim a promotional discount code, you can enter it into your product order shopping cart or the "Promo Code, Gift Card Application Box" on the checkout page. Be sure to click the "Apply" button! Then the system can calculate your discount. and apply it to your order. (Please note! Our promo codes cannot be used in combination!)
If you need to repurchase your favorite items. Please contact our customer service email: support@yumill.com. Our customer service will provide you with higher surprise discount codes!

I wish you a happy and meaningful day!

2. Do I need an account to order?
No, you can also place an order as a guest. However, if you have an account with us, you can enjoy some benefits:
Express checkout process
Easily check your order status and order history
Receive updates detailing our new products and special promotions

3. How do I know my order has been submitted successfully?
You will receive a confirmation email with your order number and purchase details.

4. What are your payment methods?
We accept major credit card payments as well as PayPal.

5. How secure is my online order?
When purchasing online with a credit card, all of your information is entered into an SSL-secured web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction will be authorized and approved. Your credit card information is not stored on our servers.

6. Is it safe to use my credit card on your website?
To ensure a secure payment procedure, our website uses a credit card processor as a reliable and secure internet payment gateway and encrypts all data using AES-256.

7. How to pay with PayPal?
PayPal is the easiest way to pay online. Once you've added items to your cart and are ready to complete the transaction, you can click the "PayPal" button. You will be redirected to the PayPal website. Be sure to fill in the correct details for quick and easy payment processing.

8. Is there an exchange rate?
All our transactions are based on USD. If your credit card is in another currency, your order total will be calculated at the daily exchange rate on the date your card issuer processes the transaction.

9. When can I receive the goods?
All orders are shipped from our warehouse within 2 business days of placing the order. Shipments will arrive 10-15 business days after the ship date, depending on carrier availability and location. We apologize if the shipment requires customs clearance or inspection, or if there is a delay in shipping due to courier services.

10. How do I track my order?
A tracking number will be provided in your shipping confirmation email. You can use this number and track your order at www.yumill.com.

11. Which countries do you ship to?
We currently ship worldwide. But if our logistics may not support your country, we will notify you immediately and make necessary changes to your order. To learn more about our list of destinations, please contact us at support@yumill.com.

12. How much is your shipping cost?
We can ship to most European and American countries, such as the United States, the United Kingdom, France, Germany, Canada, New Zealand and Australia and other countries. For specific countries and regions, please refer to the selection of countries and regions on the order interface. We can safely transport and deliver your package for you.

Shipping Costs

13. What if an item is missing or the product is incorrect when I receive my order?
For lost or incorrectly shipped items, please contact us at support@yumill.com. Please include your transaction reference number (order number) and provide us with proof (image file size should be under 1MB). We'll be more than happy to reship you the correct item at no additional cost, and we won't ask you to return an item that was sent to you by mistake! You can keep it as a gift from us.

14. I want to change the items I ordered. what should I do?
You can make changes to your order until 11:00 PM (PDT -7 GMT) on the day the order is placed. You can request changes by contacting us at support@yumill.com.

15. How do I change my shipping address?
Address changes are only allowed until 11:00 PM (PDT, -7 GMT) on the day the order is placed. You may request such changes by contacting us at support@yumill.com.

16. What is your return policy?
Please see our return policy regarding returns.
Our customer service is open 24/7. We will respond to your inquiry as soon as possible.

17. How to return the product?
You can contact us through our support channel support@yumill.com for more information.

18. Will my personal information be kept confidential?
Any information you share with us is private and confidential. We will never split rent or sell your personal information without your consent, unless required by law.

company address:Room 702, Building 27, Qingnian Community, Ningguo South Road, Baohe District, Hefei City, Anhui Province

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